Frequently Asked Questions

Shipping

Everything is handmade and ships fast from our Nevada studio.

  • Standard Ground Shipping (3-5 Days) FREE
  • Priority Air Shipping (2-3 Days) 65% Off $4.95
  • Express Air Shipping (1-2 Days) $24.95

~ Processing time is 1 to 3 business days.

Lost packages & what to do:

✔️ Tracking shows delivered but you didn’t receive it?

Once a package is marked as delivered, it’s out of our hands but here are helpful steps you can take.

  • Check with neighbors - sometimes packages get misdelivered.
  • Leave a note for your mail carrier - they may recall where it was placed.
  • Call your local USPS (or carrier) and ask them to check GPS data for the delivery.
    ( How does USPS GPS tracking work? Most USPS delivery drivers use mobile devices that track the exact location of a package when it’s scanned as delivered. Your local post office should be able to provide more details.)
  • File a claim with USPS.com (or the relevant carrier).

(All packages ship fully insured with tracking.)


🚫 Tracking shows not delivered and package is lost?

Contact us and we will file a claim with the carrier. This process can take 10-14 days. If the package isn’t found, we will happily remake and send you a new item. If your item is not available we will issue you a full refund. (We do not issue refunds for lost packages on items that can be replaced).

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

International shoppers kindly note: We have no knowledge or control over taxes, duties or customs fees in your country.

Sizing

Please visit my sizing guide for necklaces and bracelets to get your perfect fit here.
Size Guide

Gift Orders

YES! Always ships ready to gift!

Packaging - Your jewelry will arrive in a luxury vegan suede bag or box.

We never include receipts or packing slips unless requested.

IMPORTANT: To help protect the environment and reduce waste, I package multiple items together in one bag or box. If you need individual packaging, simply leave a note to seller during checkout.

YES!  Add your personal touch, leave a gift note during checkout, we will print it on nice paper and include it in the package for you.

If you don't know the exact size of the receiver here a safe guidline to help.

Bracelets:
Average Men's wrist - 7.5"
Average Women's wrist - 7"
If your loved ones are bigger boned then size up 1/2" - Men 8" - Women 7.5".

Necklaces:
Mens: Most popular chain necklace is 20" or 22".
Women's: Most popular chain necklace is 18".

Custom Made Jewelry

Yes! We love custom orders at Movari jewelry.

See a bracelet or necklace you like but want different gemstones? Or dream up something 100% original. Sky will be happy to work with you to achieve the perfect piece for yourself or your loved ones.

~ If you can dream it, we can make it!

Contact Sky to start designing!

Drop Shipping

NEVER! At Movari jewelry we pride ourselves on quality handmade jewelry that ships directly from our Mojave Desert studio in Nevada USA right to your door.

We 100% guarantee that every item is created, packed and shipped by us. If it's not in our studio we don't trust it OR sell it!

Returns & Exchanges Policy

Yes! We are happy to offer exchanges or store credit. Follow the three easy return steps below.

#1- Contact us within 3 days of receiving your item for exchange instructions.

#2- Buyer is responsible for return shipping costs.

#3- Ship items back with tracking in the same condition you received them in within 7 days. Please be sure to include all packaging that came with it.

As soon as we receive your item back we will help you exchange it or issue you a store credit.

PLEASE NOTE: If there is any damage to the items or packaging that are returned, you will be refunded minus a loss in value fee which will always be fair. Example: You return an item and our packaging (custom box or bag) has been damaged, you will receive a full refund minus $3.00 for the cost of our boxes or bags.

We are unable to offer refunds - At Movari Jewelry, many of our pieces are handcrafted with care and intention, while others are thoughtfully curated from high-quality materials sourced from trusted partners around the world. Due to the nature of our business and the care that goes into each order, we’re unable to offer refunds. We truly appreciate your understanding and support of our small business. That said, if your piece isn’t quite right, we’re happy to offer exchanges or store credit to ensure you love what you wear!

See what our customers are saying!
MOVARI JEWELRY REVIEWS

Between our detailed item descriptions and FAQ's pages, you'll be pleasantly surprised that most of your questions will be answered. If you need further help, feel free to contact us.

PHOTOS: Please note that photos are an example. Natural stones can vary slightly in shape, pattern and color. Your piece will be as close to the photos as possible but mother nature is a one of kind just like you!

One of a kind pieces: are always the exact item in the photos.

Crystals & Gemstones

Our Gemstones: We source only top-grade crystals and gemstones from trusted suppliers in the USA, Jaipur and Brazil, known for their exceptional quality and ethical mining practices.

All of our crystals and gemstones are grade A to AAAA+.

We’re committed to 100% transparency about the materials we use in our quality jewelry. You'll find detailed information in the "Item Details" section of each product listing, so you always know exactly what you're purchasing.

Tungsten Rings

Please visit our Tungsten Ring Warranty Page

Cleaning your tungsten ring is easy. Simply soak in mild soap and water, then wipe dry. Use your complimentary Movari polish cloth for an effortless shine every time. A quick soak and wipe down will remove all the residue and have your ring looking as good as new.

Visit our "Know your Tungsten Ring" page.

Tungsten’s strength is unmatched - please wear responsibly as Movari cannot assume liability for injury or damage.

Tungsten rings are designed for strength and longevity. Due to their durability, removal in emergencies may require special tools. By wearing a tungsten or tungsten carbide ring, the customer accepts all responsibility and fully releases Movari Jewelry from any liability for injury, accident, or damage.

Large Quantity Orders

Yes! We are experts in helping you elevate your special event!

Weddings - Bachelor Boxes - Birthdays - Anniversaries - Cooperate Events and more.

Whether it's 10 people or 10,000 we are happy to meet all of your event needs!

Personalized packaging available:
Add our jewelry pieces to your own personalized boxes for orders of 50 pieces or more.

Personalized Beads: For orders of 20 or more bead bracelets or beaded necklaces we can add an engraved bead with your logo in a variety of shapes and colors.

Work one on one with Sky for a memorable event gift!

Contact Sky for info.

Yes! For orders over 20 items please contact us for an extra special discount on top of our amazing weekly deals!

Fair Pricing

We are always running discounts and giveaway events! Sign up to our newsletter so you don't miss out on the next big deal!

To bring quality and luxury within reach, we've built relationships with some of the world’s best jewelers and gemeries from Los Angeles, Brazil, Jaipur, Italy to one of the gemstone capitals in America located right here in our home base of Nevada to sell directly to you.