Shipping policy

Processing time:

Everything ships directly from our Nevada, USA studio - Handmade items typically ship within 1 to 4 business days after payment is verified (excluding weekends and holidays). During peak holiday periods, processing times may be slightly longer. Once your order has been processed, delivery takes approximately 1-5 business days for free domestic shipments and 7-14 business days for international shipments. You’ll receive tracking details once your order ships.

 

Domestic Ship Rates:

Standard USPS Ground Advantage (3-5 Days) FREE

(Recommended) USPS Priority Air Shipping (2-3 Days) $7.50 - 50% Off  Retail

UPS Express 2nd Day Air Shipping (1-2 Days) $19.95

 

Canada: International Ship Rates:

USPS First Class Mail International (2-10 Days) 16.00

Priority Air Shipping (2-8 Days) $24.00

 

Overseas: International Ship Rates:

USPS First Class Mail International (7-21 Days) $19.00

Priority Air Shipping (6 -10 Days) $45.00

✤ International buyers kindly note: We have no knowledge or control over taxes, duties or customs fees that may be due in your country.

 

Lost packages & what to do:

✔️ Tracking shows delivered but you didn’t receive it?

Once a package is marked as delivered, it’s out of our hands but here are helpful steps you can take.

Check with neighbors - sometimes packages get misdelivered.

Leave a note for your mail carrier - they may recall where it was placed.

Call your local USPS (or carrier) and ask them to check GPS data for the delivery.

( How does USPS GPS tracking work? Most USPS delivery drivers use mobile devices that track the exact location of a package when it’s scanned as delivered. Your local post office should be able to provide more details.)

File a claim with USPS.com (or the relevant carrier).

(All packages ship fully insured with tracking.)

 

🚫 Tracking shows not delivered and package is lost?

Contact us and we will file a claim with the carrier. This process can take 10-14 days. If the package isn’t found, we will happily remake and send you a new item. If your item is not available we will issue you a full refund. (We do not issue refunds for lost packages on items that can be replaced).

 

Please feel free to contact us if you need further assistance.